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Refund Policy on The 7th SIMC the Highest Ranked Prizewinners’ Gala Concert

We are very sorry to announce that the concert above has been cancelled due to the travel difficulties related to Covid-19 and from the respect of preventing the spread of the infection.
The ticket will be refunded. Please note that the refunding procedure is varies depending on where you purchased the ticket. The starting date for refund may be subject to change. If there are any changes, they will be on SIMC official website and Sendai Cultural foundation website.

■Cancelled Concerts
CHOI Hyounglok Piano Recital in Sendai   Sunday, June 14, 2020 Curtain 2:00 p.m.
CHOI Hyounglok Piano Recital in Tokyo Thursday, June 18, 2020   Curtain 7:00 p.m.
Shannon LEE Violin Recital in Tokyo Friday, June 19, 2020 Curtain 7:00 p.m.
Shannon LEE Violin Recital in Sendai Sunday, June 21, 2020 Curtain 2:00 p.m.

■Application period
Thursday, May 14 – Friday, July 31, 2020

■How to apply
  1. 1. Sendai Cultural Foundation (Hitachi Systems Hall Sendai, Bank of Sendai Hall Izumity 21), Sendai Mitsukoshi, Fujisaki, YAMAHA Music Retailing Sendai, Sendai Philharmonic Orchestra the 333rd Subscription Concert Venue, KAHOKU Ticket Center)
  2. 2. Asahi Hall Ticket Center
  3. 3. Ticket PIA, Lawson Ticket, eplus
  4. 4. COOP Miyagi

1. Sendai Cultural Foundation (Hitachi Systems Hall Sendai, Bank of Sendai Hall Izumity 21), Sendai Mitsukoshi, Fujisaki, YAMAHA Music Retailing Sendai, Sendai Philharmonic Orchestra the 333rd Subscription Concert Venue, KAHOKU Ticket Center)
*Sending the ticket by post and using bank transfer is recommended.
a. By Post
【Period】
Thursday, May 14 – Friday, July 31, 2020
【How to apply】
Send the ticket along with the memo with required information* by specific “simplified registration [特定記録郵便]”. Full amount of the ticket plus postage (Limit: 244 yen(Std., WT.25g 84 yen + specific simplified registration 160 yen) will be transferred to your account. Please note that you should receive your refund in as soon as 30 days after we receive your ticket and memo.
*Name, address, phone number, place of ticket purchase, number of tickets, total amount, bank information (bank name, branch, type of account [checking / saving], account number, holder name).
*Personal information is used only within the purpose of refunding the ticket for the 7th SIMC the Highest Ranked Prizewinners’ Concert.
【Sending Address】
Sendai Cultural Foundation Competition Recital
3-27-5 Asahigaoka, Aoba-ku, Sendai, Japan 981-0904

b. At Hitachi Systems Hall Sendai
Bring your ticket to the office on the first floor and a full refund will be issued.
【Opening Hours】
Thursday, May 14 – Friday, July 31 9:30 a.m.-7:30 p.m.
*Closed on May 18-19, June 8-9, July 6-7.

c. At Sendai Bank Hall Izumity 21
Bring your ticket to the office on the first floor and a full refund will be issued.
【Opening Hours】
Thursday, May 14 – Friday, Jul. 31 9:30 a.m.-7:30 p.m.
*Closed on June 8 and July 13.

【Contact】*a-c
Musical Art Promotion Section, Sendai Cultural Foundation
Phone: 022-727-1872(9:30 a.m.-5:00 p.m., Weekdays)

2. Asahi Hall Ticket Center Those purchased the ticket on Asahi Hall website will be notified how to refund by e-mail later. Those purchased over the phone, please wait for a call from the ticket center.
Ticket is required for refunding. Those have not ticketed yet, please finish ticketing procedure by Thursday, June 18 (CHOI Hyounglok) and by Friday, June 19 (Shannon LEE).
【Contact】
Asahi Hall Ticket Center
Phone: 03-3267-9990(10:00 a.m.-3:00 p.m., Weekdays)

3. Ticket PIA, Lawson Ticket, eplus a. Ticket PIA
Apply at the same shop where you purchased.
【Period】
Thursday, May 14 – Friday, July 31
【Eligibility for a refund】
Ticket price, handling fee (system, ticketing and special sale)
【How to apply】
Apply at the same shop where you purchased. Have your ticket ready and check the following URL for the refunding details.
http://t.pia.jp/guide/refund.jsp
【Contact】
Ticket PIA
Phone: 0570-02-9111(10:00 a.m.-6:00 p.m.)

b. Lawson Ticket
Apply at any of Lawson / Ministop where you purchased the tikets.
【Period】
Thursday, May 14 – Friday, July 31
【Eligibility for a refund】
Ticket price, handling fee (system and ticketing)
【How to apply】
Have your ticket ready and operate “Loppi” to refund. Check the following URL for the refunding details.
https://l-tike.com/oc/lt/haraimodoshi/
【Contact】
Lawson Ticket https://l-tike.com/contact/

c. eplus
Apply at the store where you purchased.
【Period】
Thursday, May 14 – Friday, July 31
【Eligibility for a refund】
Ticket price, handling fee (system and ticketing)
【How to apply】
Check the following URL for the refunding details.
https://eplus.jp/sf/refund1
【Contact】
eplus https://eplus.jp/qa/

4. COOP Miyagi
COOP Miyagi will contact you by post.
【Contact】
COOP Miyagi Service Department
Phone: 0210-448-044 (9:00 a.m. – 6:00 p.m., except Sunday)

■Contact
Musical Art Promotion Section, Sendai Cultural Foundation
Phone: 022-727-1872(9:30 a.m. – 5:00 p.m., Weekdays)

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